Term and Conditions

1. Acceptance of Terms

By accessing, browsing, or making a purchase on the Office Supermarket Store website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

2. User Obligations and Responsibilities

As a user of our site, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
• Use the website only for lawful purposes and in accordance with these Terms.
• Not use the site in any way that could damage, disable, overburden, or impair its functionality.
• Not attempt to gain unauthorized access to any part of the site, other accounts, or our computer systems.
• Ensure that any products purchased are used in a safe and appropriate manner, following all assembly and usage instructions provided.

3. Products and Services Description

Office Supermarket Store specializes in a wide range of professional office furniture and accessories, including but not limited to:

• Seating: Ergonomic Office Chairs, Executive Office Chairs, Computer Chairs, Leather Office Chairs, Meeting & Conference Chairs.
• Desks & Tables: Executive Office Desks, Height Adjustable Desks, Home Office Desks, Meeting Tables, Coffee Tables.
• Storage & Accessories: Filing Cabinets, Cable Management solutions, Benches.
• Specialized Solutions: Meeting Booths, Casual Meeting Tables, Home Office bundles.

We strive to ensure that product descriptions, images, and specifications on our site are accurate. However, slight variations in color, texture, or design may occur due to monitor settings or manufacturing batches. Product dimensions and weights are approximate. If a product you receive is significantly not as described, please contact us immediately.

Product Availability: All orders are subject to product availability. We reserve the right to discontinue any product at any time.

4. Orders and Payment Terms

4.1 Placing an Order

An order is placed when you complete the checkout process and receive an order confirmation email. This email constitutes our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

4.2 Pricing and Taxes

All prices are listed in US Dollars (USD). Prices are subject to change without notice. You are responsible for any customs duties, import taxes, or other governmental fees levied by your country upon delivery. These charges are not included in our product or shipping prices.

4.3 Accepted Payment Methods

We accept the following secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your payment card will be charged the total order amount (product price + shipping) upon order confirmation.

4.4 Shipping and Delivery

We ship globally, excluding select remote areas and parts of Asia. Please refer to our Shipping & Returns Policy for detailed information.

• Order Processing: 1-2 business days after payment confirmation.
• Shipping Methods:
  • Standard Shipping (DHL/FedEx): $12.95. Estimated delivery 10-15 business days after shipment.
  • Free Shipping (EMS): Available on orders over $50. Estimated delivery 15-25 business days after shipment.

Delivery times are estimates and not guarantees. Delays may occur due to customs, carrier schedules, or unforeseen circumstances. You will receive tracking information via email once your order ships.

Risk of Loss: Title to and risk of loss for products passes to you upon our delivery to the carrier.

5. Returns, Refunds, and Exchanges

Our detailed Returns & Exchanges Policy is incorporated into these Terms by reference. Key points include:

• Eligibility: Returns/exchanges must be initiated within 15 days of the delivery date. Items must be unused, in original packaging with all tags and accessories.
• Non-Returnable Items: Meeting Booths, Casual Meeting Tables, Leather Office Chairs (unless sealed), custom/made-to-order items, software, and clearance/final sale items are final sale unless defective.
• Process: You must contact us for a Return Merchandise Authorization (RMA) number before returning any item.
• Refunds: Issued to the original payment method within 3-10 business days after return inspection and approval. Original shipping costs are non-refundable unless the return is due to our error.
• Damaged/Defective Items: Contact us within 48 hours of delivery with evidence. We will arrange a replacement, repair, or refund at no cost to you.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Office Supermarket Store or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and make personal use of this site. You may not download (other than page caching) or modify any portion of the site without our express written consent. The “Office Supermarket Store” name and logo are trademarks and may not be used in connection with any product or service not offered by us.

7. Limitation of Liability

Office Supermarket Store and its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the service.
• Any conduct or content of any third party on the service.
• Any content obtained from the service.
• Unauthorized access, use, or alteration of your transmissions or content.
• Delays or failures in shipping beyond our reasonable control (e.g., acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials).

Our total liability to you for any claim arising out of or relating to these terms or the products, regardless of the form of the action, is limited to the greater of (a) the amount you paid for the product giving rise to the claim, or (b) one hundred US Dollars (USD $100).

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms, your use of the website, or products purchased shall be subject to the exclusive jurisdiction of the state and federal courts located in Williamson County, Tennessee, USA.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The “Last Updated” date at the top of this page will indicate when changes were made. It is your responsibility to review these Terms periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information