Shipping Policy

1. Shipping Information

We process and ship orders globally (excluding select remote areas and parts of Asia) with reliable carriers to ensure your office solutions arrive safely and efficiently.

Order Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation.

Shipping Methods & Timeframes

Shipping Method	Carrier	Cost	Estimated Delivery Time	Best For
Standard Shipping	DHL or FedEx	$12.95	10-15 business days after shipment	Priority business deliveries requiring tracking and reliability
Free Shipping	EMS	FREE on orders over $50	15-25 business days after shipment	Budget-conscious professionals and non-urgent deliveries

2. Returns & Exchanges Policy

We stand behind the quality of our professional office solutions. If any product doesn’t meet your expectations, our structured return process ensures a resolution that maintains your productivity.

Eligibility Requirements

• Timeframe: Returns or exchanges must be initiated within 15 days of the delivery date.
• Condition: Items must be in original, unused condition with all tags, packaging, and protective covers intact.
• Assembly: Do not assemble items (desks, chairs, filing cabinets) if considering a return. Assembled items are only returnable if defective.
• Proof of Purchase: Order number or receipt is required for all returns.

3. Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, email our customer service team at [email protected] with:

• Your order number
• Reason for return/exchange
• Preferred resolution (refund or exchange)

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions, including the authorized return address.

Step 3: Package Your Item

Repack the item securely in its original packaging with all accessories, manuals, and protective materials. Clearly write the RMA number on the outside of the box.

Step 4: Ship Your Return

Ship using a trackable carrier. We recommend insuring the shipment for its full value. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Step 5: Inspection & Processing

Once received at our warehouse, our quality team inspects items within 3-5 business days. We’ll notify you via email once inspection is complete.

Step 6: Completion

• For approved returns: Refunds are processed as outlined in Section 4.
• For exchanges: Replacement items ship once the return is approved, subject to availability.

4. Refunds: Timing & Methods

We process refunds with the same efficiency we apply to our office solutions:

Refund Processing Timeline

• Inspection to Refund Initiation: 3-5 business days after return approval.
• Refund to Original Payment Method:
  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement (depending on your bank).
  • PayPal: 3-7 business days to reflect in your PayPal account.

Important Refund Notes

• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping costs are the customer’s responsibility (except for defective items or our errors).
• You will receive email confirmation once your refund has been processed.

5. Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 48 hours of delivery at [email protected] with photos/videos of the damage and your order number.
2. We will arrange a replacement, repair, or refund at no additional cost to you, including covering return shipping.
3. Do not return without authorization – wait for our specific instructions for proper handling.