Our Commitment to Your Satisfaction: Just as our ergonomic chairs are designed for perfect support and our executive desks for flawless organization, our Returns & Exchanges policy is built on principles of clarity, fairness, and professional service. At Office Supermarket Store, we understand that the right office furniture is essential to productivity and comfort. If your purchase doesn’t meet your professional standards, we’re here to make it right with the same attention to detail we apply to every product we offer.

This policy applies to professionals and businesses worldwide—from remote workers creating their ideal home office to corporate managers furnishing entire floors.

1. Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Timeframe: You have 15 days from the date of delivery to initiate a return or exchange request.
  • Condition: Items must be in their original, unused condition, with all tags, packaging, and protective covers intact.
  • Assembly: For items requiring assembly (like office desks, chairs, or filing cabinets), please do not assemble if you are considering a return. Assembled items may only be returned if defective.
  • Proof of Purchase: Your order number or receipt is required.

⚠️ Non-Returnable Items

Based on our product categories and hygiene considerations, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Meeting Booths & Casual Meeting Tables – Due to their custom configurations and specialized installation requirements.
  • Leather Office Chairs – For hygiene reasons, unless the protective packaging remains completely sealed and unopened.
  • Custom or Made-to-Order Items – Including specially configured executive office desks or conference tables.
  • Software or Digital Products – Once accessed or downloaded.
  • Clearance or Final Sale Items – Clearly marked as non-returnable at time of purchase.

Defective or damaged items are covered under our warranty and will be handled separately. Please contact our customer service team immediately if you receive a damaged product.

2. Step-by-Step Return/Exchange Process

  1. Initiate Your Request
    Within 15 days of delivery, contact our customer service team at [email protected] with your order number and reason for return/exchange. You may use the template provided below.
  2. Receive Authorization & Instructions
    Within 2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions, including the return shipping address.
  3. Package Your Item Securely
    Repack the item in its original packaging with all accessories, manuals, and protective materials. Include the RMA number clearly on the outside of the box.
  4. Ship Your Return
    Ship the package using a trackable carrier. We recommend insuring the shipment for its full value. Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  5. Inspection & Processing
    Once received at our warehouse, our quality team will inspect the item (within 3-5 business days). We will notify you via email once the inspection is complete.
  6. Completion
    For approved returns: Your refund will be processed as outlined in Section 4.
    For exchanges: We will ship the replacement item once the return is approved, subject to availability.

3. Return/Exchange Request Template

To streamline your request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Office Supermarket Store Customer Service, I would like to request a [Return / Exchange] for my recent purchase. Order Number: [Please provide your order number] Product(s) for Return/Exchange: [e.g., Ergonomic Office Chair, Model XYZ] Reason for Return/Exchange: [e.g., Size doesn’t fit, Color preference, Defective part] Preferred Resolution: [Refund / Exchange for (specific product if known)] I confirm that: – The item is in its original, unused condition – All packaging, tags, and accessories are included – The request is within 15 days of delivery Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Phone Number (optional for faster communication)]

4. Refunds: Timing & Methods

We strive to process refunds quickly and transparently:

  • Processing Time: Once your return is inspected and approved, we will initiate your refund within 3-5 business days.
  • Refund Method: Refunds will be issued to the original payment method used during purchase:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time.
    • PayPal: 3-7 business days for the refund to reflect in your PayPal account.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility.
  • Notification: You will receive an email confirmation once your refund has been processed.

5. Exchanges

For exchanges to a different product or configuration:

  • Product availability will be confirmed before the exchange is approved.
  • Price differences will be charged or refunded accordingly.
  • Shipping costs for the replacement item will be charged at standard rates, unless the exchange is due to our error.
  • Exchanges follow the same inspection process as returns.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Immediate Action: Contact us within 48 hours of delivery at [email protected] with photos/videos of the damage and your order number.
  • Resolution: We will arrange a replacement, repair, or refund at no additional cost to you, including covering return shipping.
  • Do Not Return Without Authorization: Please wait for our specific instructions to ensure proper handling.

Need Assistance?

Our customer service team is here to help professionals and businesses with their office solutions.

Email: [email protected] (For fastest service, include “Returns” in the subject line)

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (EST)

Mailing Address for Returns (by authorization only):
Office Supermarket Store
Returns Department
123 Villa View Court, Brentwood, US 37027

Please note: Do not ship returns to this address without an RMA number. Unauthorized returns may be refused.

Office Supermarket Store – Delivering functional, stylish, and durable office solutions to professionals and businesses worldwide.