Welcome to the Office Supermarket Store FAQ page. We’ve compiled answers to the most common questions about our products, delivery, payments, and more to help you create your ideal workspace seamlessly. Our goal is to provide exceptional tools with reliable and efficient service to professionals and businesses worldwide.
đĻ Ordering & Product Information
1. What types of office furniture do you specialize in?
We curate a premium range of functional, stylish, and durable office solutions. Our collections include:
- Seating: Ergonomic Office Chairs, Executive Office Chairs, Leather Office Chairs, Computer Chairs, Meeting & Conference Chairs.
- Desks & Tables: Executive Office Desks, Height Adjustable Desks, Bench Office Desks, Home Office Desks, Casual Meeting Tables, Coffee Tables.
- Workspace Solutions: Meeting Booths, Filling Cabinets, Cable Management accessories, and more for complete office outfitting.
2. Are your products suitable for a home office setup?
Absolutely. Our Home Office collection is specifically designed for remote professionals. Items like ergonomic chairs, compact desks, and cable management solutions help you create a productive sanctuary without compromise. We deliver directly to your door, making setup hassle-free.
3. Do you offer products for large corporate orders?
Yes. We cater to corporate and facility managers needing bulk deliveries. Our Executive Office Desks, Conference Chairs, Meeting Room furniture, and storage solutions are ideal for outfitting executive suites and collaborative spaces. Contact us for dedicated support on large orders.
đ Delivery & Shipping
4. Where do you deliver, and how long does shipping take?
We offer global delivery (with some exceptions in remote parts of Asia and other specified regions). All orders are processed within 1-2 business days before dispatch.
- Standard Shipping (DHL/FedEx): $12.95 flat rate. Delivery in 10-15 business days after dispatch. Ideal for ergonomic chairs, desks, or meeting tables when you need a balance of speed and value.
- Free Shipping (EMS): Available on orders over $50. Delivery in 15-25 business days after dispatch. Perfect for value-conscious customers ordering bundles or larger sets.
5. Will I receive a tracking number for my order?
Yes. Once your order is dispatched, we will send you a tracking number via email so you can monitor your package’s journey from our warehouse to your workspace.
6. What should I expect when receiving large items like desks or conference tables?
Larger items arrive securely packaged. Please check the carrier’s notification (DHL, FedEx, or EMS) for any specific delivery instructions. They may require assistance or a suitable space for drop-off.
đŗ Payments & Pricing
7. What payment methods do you accept?
We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely.
8. Is there a minimum order value for free shipping?
Yes. Free shipping via EMS is automatically applied to all orders with a subtotal exceeding $50.
âŠī¸ Returns & Refunds
9. What is your return policy?
We offer a 15-day return policy from the date you receive your item. This gives you peace of mind to ensure your furniture meets your expectations. Items must be in original, unused condition with all packaging. Please contact our customer service team to initiate a return.
10. How do I start a return or exchange?
Email our customer service team at [email protected] with your order number and details. We will guide you through the process and provide instructions for return shipping. Refunds are processed once we receive and inspect the returned item.
đ ī¸ Account & Customer Service
11. How can I contact customer service?
Our team is here to help with any questions, special delivery requirements, or concerns. You can reach us at:
- Email: [email protected]
- Physical Address: 123 Villa View Court, Brentwood, US 37027
12. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster, save your preferences, and streamline future purchases.
Need Further Assistance?
Our commitment is to provide quality, convenience, and customer-centric service. If your question isn’t answered here, please don’t hesitate to contact us directly. We partner with world-class logistics to bring premium office solutions to your workspace, wherever you are.
Our commitment is to provide quality, convenience, and customer-centric service. If your question isn’t answered here, please don’t hesitate to contact us directly. We partner with world-class logistics to bring premium office solutions to your workspace, wherever you are.
Remember: We empower workspaces worldwide with functional, stylish, and durable office furniture solutions. Thank you for choosing Office Supermarket Store.